Exceptional care begins long before a patient enters the operating room. As a Sterile Processing and Lead Technician at the Spine Hospital of Louisiana, Bernell Hamilton helps set the standards that support safety, quality and confidence throughout the patient experience.

Through hands-on leadership, thoughtful training and a commitment to putting patients first, Bernell and his team work together to exceed expectations every day. Watch the video to hear how accountability, teamwork and compassion help create a culture where excellence always comes first.