Spine Hospital awards and accolades are a direct reflection of the quality of service we constantly aim to achieve for our patients.
The Spine Hospital of Louisiana is one of a few hospitals in the region that receives the Press Ganey Guardian of Excellence Award each year. The award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. The Spine Hospital’s patient satisfaction scores have ranked in the TOP 5% NATIONALLY for medical practices SIX times (2014, 2016, 2017, 2018, 2019, 2020) in our hospital’s 15 year history.
The Guardian of Excellence Award is a nationally-recognized symbol of achievement in healthcare, and is given out based on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, a federal survey administered to a random sample of adult patients after discharge. The survey contains a series of questions about critical aspects of a patients’ hospital experiences (communication with nurses and doctors, the responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and would they recommend the hospital.)
The Spine Hospital of Louisiana is a four-time recipient of the Louisiana Nurses Foundation’s “Hospital of the Year” Nightingale Award (2015, 2016, 2018, 2019, 2020). The annual award and ceremony hosted by Louisiana’s largest nurses’ organization recognizes excellence in nursing and patient care. Award Winners in all categories were selected by a panel of judges from outside Louisiana.
The Spine Hospital has earned the highest possible federal hospital rating for Patient Experience every year since the government star rating system first launched in 2015. The five-star rating consistently granted to The Spine Hospital of Louisiana is based on the CMS’ Hospital Consumer Assessment of Healthcare Provider and System (HCAHPS) survey and data collected each year. The standardized survey asks discharged patients a series of questions about their recent hospital stay, including core questions about critical aspects of patients’ hospital experiences. HCAHPS Star Ratings then summarize the results of this survey to make it easier for consumers to use the information when choosing a healthcare provider. Hospitals across the nation are given a star rating ranging between 1 (lowest) and 5 (highest).
Spine Hospital survey respondents pointed specifically to the hospital’s exceptional nurse communication, staff responsiveness, and care transition performance when evaluating their individual patient experience. Nearly 100% of respondents said they would recommend The Spine Hospital to family and friends.