The Spine Hospital of Louisiana Top 5% Nationally in Patient Satisfaction for the 6th Consecutive Year

November 10, 2021 4:49 pm

The Spine Hospital of Louisiana at The NeuroMedical Center is pleased to announce it has been named a 2021 “Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. The award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience. This is the 6th year in a row (2016, 2017, 2018, 2019, 2020, 2021) and 7th time in the organization’s 16-year history (2014) that The Spine Hospital’s patient satisfaction scores have ranked in the TOP 5% NATIONALLY for medical practices.


The Guardian of Excellence Award is a nationally-recognized symbol of achievement in healthcare, and is given out based on Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, a federal survey administered to a random sample of adult patients after discharge. The survey contains a series of questions about critical aspects of a patients’ hospital experiences  (communication with nurses and doctors, the responsiveness of hospital staff, the cleanliness and quietness of the hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and would they recommend the hospital.) The Spine Hospital of Louisiana was one of only 270 hospitals nationwide to achieve the 95th percentile in all survey categories over a 12-month period. The Spine Hospital of Louisiana is one of 4 hospitals in Baton Rouge, and one of 16 in Louisiana to receive the Guardian of Excellence Award in 2021.

“Press Ganey is honored to recognize The Spine Hospital of Louisiana as one of the nation’s leaders in patient experience” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by The Spine Hospital of Louisiana’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

According to The Spine Hospital’s Chief Executive Officer, Robert D. Blair, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care. “The dedicated and compassionate team at The Spine Hospital of Louisiana is very deserving of this award,” said Blair. “Our team’s commitment to providing excellence in patient care has never wavered even among the many challenges facing our healthcare workers today. I am so proud of our team and the profound work they do to ensure that all of our patients receive safe, high-quality care throughout their stay with us.”

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